Groupon now has the opportunity to respond to the CMA’s detailed concerns. The CMA’s concerns include that Groupon has failed to provide cash refunds, and other remedies, to customers has failed to ensure goods are delivered within advertised timeframes, goods are as advertised and are of satisfactory quality and has failed to ensure customer service is satisfactory when customers contact them about problems. These undertakings have been given by relevant Groupon entities: Groupon, Inc, M圜ityDeal Limited and Groupon Goods Global GmbH.ĩ August 2021: The CMA is consulting with a number of Groupon entities in relation to possible breaches of consumer protection law. Groupon has engaged constructively with the CMA during its investigation. Groupon will also appoint a compliance officer and report regularly to the CMA on its progress. ensure that orders cannot be placed unless goods are in stock and services are available.ensure descriptions of goods and services on the Groupon website and app are accurate and.acknowledge future customer complaints within 24 hours and deal with those complaints within 14 days.Groupon has also made a number of other commitments, including to: Groupon will communicate with customers based on its customer service codes listed in Schedule 2 of the undertakings. Groupon will communicate the refund offer to certain customers within the next 7 days and pay refunds within 14 days of their response. Groupon has committed to improving its customer service and to offer refunds to certain customers who were previously not given refunds. 8 October 2021: Groupon has formally committed to the CMA to change a number of its practices.
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